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VisionGuide

An AI-powered visual assistant that lets customers use their phone cameras to identify hardware issues — with AR-guided solutions delivered in real time.

How it works

Camera → recognition → guidance

01

Customer points camera

At their hardware — appliance, machine, equipment.

02

AI recognises the issue

Computer vision identifies the product, component, and problem.

03

AR guides the solution

Step-by-step visual overlay shows exactly what to do.

Impact

What teams see after deploying

18%
Fewer escalations
37%
Higher engagement
30%
Knowledge retention
15%
Defect reduction
What we built

Serving multiple departments

/ Customer support

Visual self-service

Reduces support tickets. Customers resolve issues without calling — AI handles first-line diagnostics through the camera.

/ Sales enablement

Interactive product experiences

Drive engagement with prospects. They explore features through their camera with overlaid specifications and comparisons.

/ Training & onboarding

AR-guided workflows that stick

New technicians learn by doing — guided step-by-step through real equipment with visual overlays.

/ Quality assurance

Camera-based defect detection

Integrated into QA workflows. Consistent inspection standards enforced through AI vision, not human judgement alone.

See it in action

Three production demos

Real deployments shipped to users. Click a tab.

/ Consumer electronics

Acer laptop repair walkthrough

Phone camera scans the laptop; AI identifies components; AR overlay guides the repair step by step.

/ In-headset XR

Canon printer setup on Meta Quest

Headset camera recognises the printer in front of the user; step-by-step overlay drives an assisted setup.

/ Real-time CV

LED status detection on printer

Phone camera reads LED state from the device; the AR UI reacts to the detected fault condition.

Engineering

Technology we used

Vision & AI

  • Object recognition
  • AR rendering
  • 3D mapping
  • Real-time inference

Platforms

  • iOS · ARKit
  • Android · ARCore
  • XR headsets · Meta Quest
  • Web · Three.js

Infrastructure

  • Cloud ML pipeline
  • Edge inference
  • Real-time streaming
  • API layer

Need something similar?

We built VisionGuide from scratch — concept to production. We can do the same for your use case.

Talk to our team →
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